****** - Verified Buyer
4.5
Okay, reading my headline sounds as though Zinus paid me to review this bedframe, but I assure you, this is not the case. I've only had one interaction with Zinus in my entire life, and I'll share more of that later in the review.To start, I'll say that I was looking for the perfect, affordable bedframe for about four months... Yes, you read that right; four months of nonstop, daily research - from text reviews, to videos, to DIY options, to store-browsing, etc., and I finally settled on the Zinus Epic Queen-size bedframe. So, why did I choose this one? Simple; the good reviews, the style and the price! This bed seemed like a win-win-win, and who was I to deny myself victory?I placed my order and waited patiently for it to arrive. It must be noted that I shipped this bedframe to Miami, and then overseas to the Caribbean, and crossed my fingers, hoping it would survive the trip. Well, finger-crossing seems to work, because it didn't have a dent or scratch when it got here - the packaging was perfect!It's heavy, and generally you may need two people to maneuver this baby, but if you're a strong, burly man like myself, you'll be just fine moving it on your own (lift with your knees people!).Unpacking all of the items revealed the best set of instructions I've ever seen on any product (I'm not kidding, making pancakes is harder), and it was a breeze to assemble. It also came with all the right tools to get the job done, not just right, but quickly! More and more, I became not only a fan of this bedframe, but of Zinus.Until... Well, while assembling it with my girlfriend, we noticed something - it was short of two Small (S) screws, and we decided to use the Medium (M) screws to secure the small legs to their bracket on the frame. In doing so, we overtightened the screws and split the small legs (just a bit). It's a very small split in the wood, and the legs are still very usable. But, I feared the worse and knew that would greatly shorten the lifespan of those legs. My worst fear is having them break while lying on the bed.Anyway, we finished assembling the bedframe, put the mattress on it and tested it out (wink wink)... Not only is it well-built and durable, but it looks absolutely gorgeous, with those blue metal accents. We've been using this bedframe for about two months now, and it has held up quite well.Now, this is where Zinus and I meet... After I registered my bedframe on their website, I contacted support to see what they can do about the fmall feet that I split. Well, they responded promptly (within the same day), and without any questions asked, offered to ship me two small screws and the two small replacement legs that I split. The only thing they requested from me was a photo of the damaged legs, which I supplied forthright. Apart from making and selling a great product, their customer support is A1!I do not work for Zinus and am not affiliated with them, in any way. I'm just a regular guy like you, who happens to like nice things on a small budget, and I'm very pleased with my purchase. My girlfriend is too (wink wink).
